Frequently Asked Questions

Does a piano go out of tune every time it is moved?

Not usually. It can depend on the terrain the piano has to go over to get to its destination, but it is more common for the piano to go out of tune due to changes in climate (humidity, and temperature) between the old location and the new one.

Do you tune the piano when it is delivered?

Not usually. We recommend that you establish a regimen of regular piano tunings with a local piano technician, who can provide regular service at your convenience. And while a piano technician capable of tuning is present on most moves, the tuning takes only one person, while moving takes 2 or more people, so while it is somewhat inefficient to tune the piano at the time of the move, arrangements can be made to accommodate you.

Someone is giving me a piano for free, and they said it just needs to be tuned. Is there anything I should watch out for?

This is a complicated question and one that is more easily answered if you can call me. While there are many pianos that only need to be tuned to be a quality instrument, there are some that need to be avoided. The piano needs to be checked out by someone even if all you do is play it to make sure that it still works properly. Look at it, see if it is a piece of furniture you would like to have in your home. But still call someone or have someone check out the piano’s ability to play.

Is my piano insured?

Each piano is insured for up to $5,000.00 of its actual value (a $200 piano is insured for $200, a $2,000 is insured for $2,000, etc., up to 5,000). For customers with more valuable instruments additional insurance will be provided upon request and additional charges will apply.

Is my piano crated?

No. Local deliveries are normally completed on the same day that they are picked up. Crating a piano would be expensive and time consuming, and is not necessary. The pianos are blanket wrapped with large moving pads/quilts and are strapped securely into the moving vehicle.

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